Refund policy

Returns/Refunds

We do not accept returns on any used items. Please contact us within 48 hours to arrange for a return. All items must be returned within 7 days. The Southern Flame is not responsible for any shipping costs on returned items. Items not returned in original condition may incur charges. Custom candle orders will be charged a 50% restocking fee.

If you receive an order where we have made an error, please contact us immediately with the details. We will work with you to get your order corrected at no additional charge.

If you receive an order that that has been damaged, you can refuse the package and have it sent back. Should you not be available when the package is delivered and you receive it damaged, please contact us and we will work with you to get it resolved. We will require a photo of the damaged item(s). You will need to keep the items and all packaging to take to the post office as proof of damage.